Customer Service

Customer Service/Terms & Conditions

Welcome to If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Burton Bike Bits’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. is owned and run by Burton Bike Bits Ltd, PO Box 7691, Ashby de la Zouch, LE65 2YZ.

Registered in England & Wales, reg number 7576374. VAT Number GB110961150

Shipping & Delivery
We make every effort to dispatch goods in a timely manner using the most appropriate postal service for the item purchased. Customs charges may apply for non EEC Members. This should be inquired about with your countries border control.
Privacy & Security

Burton Bike Bits Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with your order and will never be sold to a third party

Returns & Replacements
If you would like to return a product purchased from our store please get in touch with us within 28 days. If a package is damaged on receipt please inform the delivery company and make sure to sign as such. If any item is ordered incorrectly from our site there will be a 15% restocking fee and no postage will be refunded. Items should only be fitted by a professional mechanic, if items are damaged whilst fitting, we take no responsibility in replacing it.
Please note, parts should be fitted by a competant person, or trained mechanic. Problems arising from incorrectly fitted items are not covered for returns.
Orders can be taken on our website by credit/debit card or Paypal, or you can call our sales line to pay by card. All card details taken by phone are destroyed as soon as possible and we will never keep record of full card details. Security of our online gateway is taken care of by (please note, this will mean that you will be redirected to their site for payment to be taken). Parts are subject to availability and we cannot guarantee that all parts are available at all times.
Payment, Pricing & Promotions
Currency Converions are given as a guide price only. Final currency conversions will depend on your credit card company’s exchange rate. Prices are subject to change at any time. All charges on this site will be made in GBP Sterling.
Updating Account Information
You can update your account information at any time by logging on to your account on our website. You will also have the ability to unsubscribe from any newsletter correspondace on any of the emails or at any time on your account page.
What Our Clients Say
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